" I wanted to thank you for your prompt response to our technical emergency. [A&A Designer]’s assistance really made the difference in the new [Equipment] start-up. His willingness to change his plans and to switch gears and ramp up to support our [Equipment] effort was a real example of his technical mastery and capability. [A&A Designer] was a big help in defining some operational problems and the more challenging [Equipment] network problems we saw. He also demonstrated a willingness to work long and flexible hours to provide technical coverage over a couple of long days. I would also like to recognize the effort of A&A to juggle their work load so that [A&A Designer] could stay. It is my recommendation that future next generation [Equipment] installations be supported by A&A and hopefully [A&A Designer] as a way of insuring [Client]'s future success with this new system. This recommendation also acknowledges A&A’s prompt response and [A&A Designer]'s technical contribution. "

" I enjoy working at the A&A Development office better than any other vendor shop. I’m very satisfied with the facility and overall service I have received. I have not worked with a better controls person than [A&A Designer] on a development effort. "

" [A&A Purchasing Specialist] I would like to say THANKS for all your great support and hard work with ordering the materials for our project! It was not easy process as we had a lot of unexpected changes, requests and issues daily, but with your excellent support we have managed everything on time and we could meet the project schedule. You always took our request as priority, even staying late in the office, that showed true and clear ownership! Again, thank you so much for your help! We greatly appreciate the assistance you have provided. "

" Congratulations! For his ability to successfully manage multiple capital projects at once, his attention to detail, and his desire to do what’s right, [A&A Project Manager] has been chosen for [client site] Friend of Finance. This is a recognition we give to those who go above and beyond.  Thank you so much for your contributions. It is greatly appreciated. Keep up the good work. Your efforts are applauded. "

" I believe our Techs have all shared their thanks for the support [A&A Design Support Team] provided during the [Client Project] outage, but please let your team know that the project and plant leaders also recognize their contributions. Some of these folks worked some long and odd hours, but as a team we delivered the goods. "

" I just wanted to let you know how appreciative I am of [A&A Purchasing Specialist] for helping me with submitting a Purchase Order. I have been trying for a few days to submit a PO for a Capital Purchase we are making here in [client facility]. I kept getting error messages and I was being passed around from one person to the next, each time no further along than before. Long story short, [A&A Purchasing Specialist] offered to help me work through the issues and when it was clear there was something wrong with my set up on [system], she offered to submit the PO for me. I literally spent 2 hours this morning going from person to person and once [A&A Purchasing Specialist] stepped in she made it happen. Not only is she very knowledgeable about the system, she is a pleasure to work with. "

" The project is going very well considering the lack on our part of up front planning, the rush to get the job done and the lack of good information to do the installation. I am certain that the only reason it is tracking on schedule, is a credit to the experience and knowledge of the A&A folks. In short your guys are doing a very good job and you should be proud to have them in your organization. It is difficult to get complements out of me and I think I set high expectations so my words may be short but should not be taken without due consideration. "

" Thanks to all of you at A&A for your tremendous support from design through startup of the [Equipment Name]. The design is truly a step above the original. Your support shows through in the design, delivery, and startup of the machine. I have worked with each of you on other minor improvements, but this is the first major project I have worked with A&A electrical and I am impressed with your capabilities, ownership, and flexibility. We have more work to do, but I am looking forward to the next one! "

" I just wanted to take a moment and thank you and your [Client Project Name] team for all of their help and hard work to this point. [A&A Design Support Team] have all worked tirelessly to help us deliver exceptional results thus far. We still have certainly a long way to go – but it never hurts to stop and say THANKS. I have the unique perspective to be able to watch each installation and start-up and continued to be impressed. It’s always a pleasure to work with A&A, and in this case, this team truly has done outstanding work. "

" I want to thank you for your diligence and patience on this project. I've been very impressed with you and your designers and the good work they have put in as well as the quick response to the urgent requests. This is very appreciated. Since we are in the Build/Start-Up Phase of the project, we don't have the need for much design currently. However, I'm sure as we progress, we'll be looking for upgrades to the [Client Equipment] design, and I'll be calling you again. I'll also keep you in mind for any other design needs. "

" Excellent job!! Want to let you know how well the [Client Project] went together and ran!! [Equipment Vendor] built the [Equipment] per your prints and they went together "Perfectly"!! We qualified them last week here at [Client Facility] with no problems. They run "Perfect"!! These were the most complex [Equipment] I've had the responsibility to deliver and thanks to your due diligence, they came together with NO Equipment Change Requests, re-draws, surprises or anything!! They went together and worked perfectly. Your "grade" on the effort: A+. This was the best executed design (no problems) encountered within my history of [Equipment] at [Client], which numbers over 30 designs. Thanks again for the superb execution and attention to the details; it paid-off in the results. "

" I wanted to let you know that [A&A Mechanical Designer] did an excellent job supporting the [Line/Equipment] construction. He had a very solid understanding of the design and equipment and valuable experience from the VAT/earlier [Equipment] to draw on. He was able to answer many questions. He managed our missing parts and punch list and interfaced with [Vendor] to get critical parts delivered. He also ensured that the equipment was installed or packed per the EI’s. He was very conscientious and had a great demeanor while interfacing with all parties. We definitely got our money’s worth and I would be interested in utilizing his services on future projects. "

" [A&A Purchasing Specialist] did all the buying for my line; she did a very good job.  Also did the capitalization work for the [line] appropriation.  If she can’t buy it, you don’t need it. "

" I have been working with [A&A Purchasing Specialist] for quite a few months now with the [client project] process and wanted to provide you my feedback. Basically she is fantastic! She is very professional and has a high regard for details. There have been several occasions where we had issues with PO’s or requests. She is quick to point out the issue and offer a resolution. Request for quotations are turned very quickly which helps speed the entire process! I look forward to working many more [projects] with her. "

" Thanks for the final report and the effort to come in at under cost. I want to personally thank [A&A Designer] for his efforts on the [Client Project]. He did a fantastic job keeping the project organized and on track, from shakedown to startup to as-builts. His detailed P&C work at shakedown, on the EI, during construction and startup made it possible to achieve this success! "

" Very nice final report. This is just the right level of detail. Very useful. Also, we're very pleased with the progress you're making. Using 3D for this design is paying off. You're interface with our suppliers and internal organizations has been professional and has saved us a lot of time and effort. You did a particularly good job of preparing for the [Vendor Acceptance Test] meeting and provided some good leadership there. You definitely deliver value to [Client Name] and it is appreciated. Please keep up the GREAT JOB! "

" Construction is 100% complete. Kudos to [A&A Designer] from A&A for developing a first class work plan that enabled us to complete the effort in only 3 shifts! This far exceeds the benchmark and success criteria for the construction period. In sum, a great team effort and a big success! "